Right of withdrawal

The sale of products through the website www.yalosmurano.com is subject to Legislative Decree n.185 of 22/5/19991, concerning the protection of consumers in respect of distance contracts, which provides the possibility for the buyer to exercise the Right of Withdrawal.

1. The Right of Withdrawal applies to consumers, i.e. natural persons acting for purposes not related to their professional activity. They are therefore excluded from the right of withdrawal, purchases made by retailers and companies.

2. The consumer can, without having to specify the reason, return the purchased products to the seller within a period of 10 working days from receipt of goods.
The consumer will be reimbursed of the paid sums, with the exception of the expenses for the delivery and the restitution of the good (transports), that remain at his charge.

3. Modalities for the exercise of the right of withdrawal:
Within the prescribed period (10 days) from the date of receipt of the goods must be sent a written and signed notice of the intention to exercise the right of withdrawal, by registered letter with acknowledgment of receipt to the address of Yalos Murano srl, Fondamenta dei Battuti 4, 30141 Murano Venice Italy or by email to info@yalosmurano.it. In this communication must be indicated number and date of the order.

Within 48 hours from the receipt of the registered letter Yalos Murano will send by e-mail an “Authorization to Return” and the respective “Return Code”, with which you can proceed to the return of the material and that must be reported on the packaging and on the accompanying document.

The sending of the above mentioned products, by courier, must have the following destination address: Yalos Murano Srl, Fondamenta dei Battuti 4, 30141 Murano Venice Italy.

Products must be carefully packed in order to preserve their original wrappings; goods that do not follow the above indications may be rejected.

Within 30 working days from the receipt of the products, Yalos Murano srl will credit the customer with the amount indicated in the invoice for the products only and therefore free of additional costs.