Your 14-day right of withdrawal

You have a 14-day withdrawal period from the moment you receive your order to cancel your purchase, without giving any reason and without penalty, as established by EU Directive 2023/2673 and the consumer protection laws applicable in your country.

How to exercise it

Fill in the form below. You will receive an automatic confirmation by email once your request is registered. The refund will be processed within the legal deadline that applies to your purchase.

The sending of the above mentioned products, by courier, must have the following destination address: Yalos Murano Srl, Fondamenta dei Battuti 4, 30141 Murano Venice Italy.

Products must be carefully packed in order to preserve their original wrappings; goods that do not follow the above indications may be rejected.

Within 30 working days from the receipt of the products, Yalos Murano srl will credit the customer with the amount indicated in the invoice for the products only and therefore free of additional costs.

The consumer will be reimbursed of the paid sums, with the exception of the expenses for the delivery and the restitution of the good (transports), that remain at his charge.

When the right of withdrawal does not apply

EU Directive 2011/83/EU lists several categories of goods and services excluded from the 14-day right of withdrawal.

1. The Right of Withdrawal applies to consumers, i.e. natural persons acting for purposes not related to their professional activity. They are therefore excluded from the right of withdrawal, purchases made by retailers and companies.

2. Custom-made, perishable, hygiene-sealed or sealed media items

Items made to your specifications or clearly personalised are excluded from the right of withdrawal — Art. 16(a), (c), (d), (e), (i)

of Directive 2011/83/EU.

Use this form to exercise your withdrawal right under applicable EU consumer protection law. Submitting it registers your request and we will confirm by email; it does not by itself mean the withdrawal is accepted.

Your withdrawal is subject to the legal deadlines and conditions: the 14-day period (for goods, counted from delivery; for digital content, from the start of the download) and the statutory exceptions to the right of withdrawal. We verify these before confirming, so submitting a request does not by itself guarantee its acceptance.

The withdrawal acknowledgement will be sent to this address.
You can find it in the confirmation email we sent you.
If you have selected partial withdrawal, list the products affected here.
Model withdrawal form (Annex I.B of Directive 2011/83/EU)

Complete and return this form only if you wish to withdraw from the contract.

To:
Yalos Murano
Yalos Srl, Fondamenta San Giovanni Dei Battuti, 4 30141 Murano (VENEZIA)
Email: shop@yalosmurano.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods / for the supply of the following service:

______________________________________________________________

Ordered on / received on:

______________________________________________________________

Name of consumer(s):

______________________________________________________________

Address of consumer(s):

______________________________________________________________

Signature of consumer(s) (only if this form is notified on paper):

______________________________________________________________

Date:

______________________________________________________________

Source: Annex I, Part B of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

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